General conditions of the purchase of Iberian products in our online store.
Sierra de Jabugo, S. L. produces high quality Iberian products. However, if you or the beneficiary of your gift detects that the product is defective, we will replace the piece (in no case the money).
For this, the piece will have to keep the seals that accompany it around the cane, next to the hoof, so it is recommended not to cut them when starting it, and its original packaging.
The notification of the incident must be made within a period no longer than 14 days from delivery.
And it must not have consumed more than 15% of the weight of the piece (which will be detailed in the corresponding delivery note).
It is accepted as a valid reason for the change, that the piece has stings, coke …, that is, a hygienic-sanitary defect, so its use for health is not recommended.
We can not accept changes due to appreciations of taste, quantity of bacon, salt or practically consumed pieces.
To exercise the change, in all cases, contact us first by the method that is most comfortable. After checking the details of your order we send you to send the piece and we will check your claim and if applicable we will replenish the piece and the shipping costs automatically (up to the limit of what was paid in the basket of the purchase). Returns that are not carriage paid are not accepted.
In case we do not consider the legitimate claim, we proceed to return the piece to the client, paying the cost of transportation in the round trip shipments. If after 7 days from the communication to the client of the non-acceptance of the claim, we do not obtain a response, we proceed to get rid of the remains of the piece.
PRICES AND PAYMENT METHODS:
The prices shown are valid throughout the national territory and include the corresponding VAT.
If you use the shopping cart you can also see the valid transport costs for peninsula. And you get the final cost of your order.
For the Canary Islands and the Balearic Islands, Ceuta and Melilla check the shipping costs by exercising the telephone purchase, when applicable also transfer the application of the taxes in force in these territories to the final prices.
Our store has the secure payment platform of the Caja Rural banking entity integrated, so you can instantly pay for your order by credit card (Visa and MasterCard) without security risks. The payment is entirely managed by the bank, no employee of Sierra de Jabugo S.L will have access to your private banking information.
Secure payment for your Iberian order.
You can also pay by bank transfer, entering the amount in the account that we provide, after formalizing your order by any of the methods of purchase.
PRICES AND PAYMENT METHODS:
The given prices are valid within the territory of E.U. and include the VAT.
If you go to the shopping basket you can also see the postage to Italy, France, Great Britain, Germany, Netherlands… and the final price. Please consult the postage to other places in Europe with us by telephone or e-mail.
We have integrated in our shop the secure payment platform for the bank Caja Rural, so you can pay with your credit card (Visa or MasterCard) without any security risks. The transfer is processed by the banks involved and no employee at Sierra de Jabugo S.L. has access to your bank details.
You can also pay via bank transfer to the bank account, which details you will receive after completing the order.
POSTAGE AND WEIGHT:
Normally you receive your order to any place on the E.U within 6 days. Of course there can be delays at times. We always inform our clients when the order is being sent. Our company can not be held responsible for these delays in any case.
We work with a courier service that guarantees optimal postage conditions and have insurance against theft, lost or damage.
If you notice damages to the packaging we advise you to check it immediately or send it back directly.
You can choose between normal packaging, where the ham or shoulder comes with string, labels, seals and textile cover, or having it gift wrapped, where the pieces get sent individually inside an elegant silk screened box. Having it gift wrapped costs an additional 3 € per piece.
All other cured meats or cheeses get vacuum sealed.